Schedule

  • 11 November
  • 12 November
  • 13 November
  • 14 November

Open Recreation

08:00 AM 04:00 PM

Registration

04:00 PM 08:00 PM

Speed Networking

07:00 PM 08:00 PM

New Member Welcome

07:00 PM 08:00 PM

Welcome Social

08:00 PM 10:00 PM

Registration

08:00 AM 05:30 PM

Orientation Professionals

08:30 AM 09:00 AM

Orientation Students

08:30 AM 09:00 AM

Industry Panel

09:15 AM 10:30 AM

Keynote: The Power of Understanding People

10:45 AM 12:00 PM

Dave Mitchell

Vendor Showcase

12:00 PM 05:30 PM

RCRA Membership Lunch

12:15 PM 01:45 PM

RCRA Presdents - Where Are They Now?

02:00 PM 03:15 PM

Taking the Mystery Out of Connecting Professional on LinkedIn

02:00 PM 03:15 PM

Mandy Davis

Keynote Part 2: Breakout Session

03:30 PM 04:45 PM

Dave Mitchell

Everybody Dance Now!

03:30 PM 04:45 PM

Shannon Ryan

Dinner on Own

05:00 PM 07:30 PM

Job Fair Set Up (Professionals Only)

05:00 PM 07:30 PM

Rolling Transportation to the SHARC

07:30 PM 08:00 PM

President's Social

08:00 PM 10:00 PM

Rolling Transportation from SHARC to Sunriver

09:15 PM 10:15 PM

Registration

07:45 AM 05:00 PM

Vendor Showcase

07:45 AM 05:00 PM

Job Fair Introductions

08:00 AM 08:45 AM

Job Fair

09:00 AM 10:30 AM

SHARC Tour

09:00 AM 10:30 AM

Sunriver Resort Tour

09:00 AM 10:30 AM

Mastering the Microphone: Your Onstage Presence

10:45 AM 12:00 PM

Pam Petcash

Personal & Corporate Branding Workshop

10:45 AM 12:00 PM

Nestor Villalobos

Interview Draft Preparation

10:45 AM 12:00 PM

Lunch on your Own

12:00 PM 01:15 PM

Interview Draft (Professionals only)

12:00 PM 01:15 PM

How to Become a Better Leader Through Strategic Thinking

01:30 PM 02:45 PM

Dr. Kevin McAllister

MORE Ideas! Using Trends to Create Amazing Programs

01:30 PM 02:45 PM

Jana Chanthabane

Taking the Recreation Lead

01:30 PM 02:45 PM

Lisa Linden

Developing Personal Leadership: Principles and Practices

03:00 PM 04:14 PM

Dr. Matthew Chase

Recreation - The Five Star Way

03:00 PM 04:15 PM

Kari Bowman

Paul  Shockley

Becoming More

03:00 PM 04:15 PM

Sophie Guthrie

Program Excellence - Shark Tank Style!

04:30 PM 05:45 PM

Research Symposium #1: Tourism Impacts in Abaco, Bahamas / Nomadtopia: Emerging Tourism Markets / Fueling the Tourism Engine

04:30 PM 05:45 PM

Catalina Carr

Dr. Joshua Carroll

Arica Haro

Hailey Hunter

Dr. Melissa Weddell

Students Pick-Up Interview Schedules

05:45 PM 06:15 PM

Pre-Gala Social

07:00 PM 07:30 PM

Awards Gala

07:30 PM 10:00 PM

Professional Headshots

08:30 AM 12:00 PM

Registration

08:30 AM 05:30 PM

Interview Block #1

09:15 AM 11:00 AM

Craft Workshop

09:15 AM 11:00 AM

SHARC / Sunriver Tours

09:15 AM 10:15 AM

Lunch on your Own

11:00 AM 12:15 PM

Recreation Professional Program Swap

12:30 PM 01:45 PM

The Power of Positive Communication

12:30 PM 01:45 PM

Jessie  Decker

Research Symposium #2: Changes in Green and Sustainable Practices at Resorts Between 2008 and Future Plans // SCORP in Washington State: Results of the 2018 Resident Survey

12:30 PM 01:45 PM

Dr. Matthew Chase

DS Dr. Jeremy Schultz

Dr. Patrick  Tierney

University Faculty Forum

02:00 PM 03:00 PM

Recreation Professional Round Table Discussion

02:00 PM 03:15 PM

Escape the Ordinary

02:00 PM 03:15 PM

Arica Haro

Teambuilding - Ask the Expert

02:00 PM 03:00 PM

Lisa Jennings

Interview Block #2

03:30 PM 05:25 PM

Craft Workshop

03:30 PM 04:45 PM

Dinner on your Own

05:30 PM 07:30 PM

Unlock the Mystery

07:30 PM 08:30 PM

Lisa Jennings

Jane Lipps

Theme Night Social

08:30 PM 11:00 PM

Sponsors

Speaker Bios

RCRA Board

Kari Bowman

Serving as Recreation Director at Salamander Resort & Spa in Middleburg, Virginia since the resort’s opening in August 2013, Kari developed the Recreation & Fitness program from the ground up. She had previously spent more than 10 years in the Recreation Department at Kiawah Island Golf Resort near Charleston, South Carolina. At Kiawah, she gained experience in customer service, corporate group programming, family and children's activities and special events. She also learned the ins & outs of the Kiawah Island Marathon as Co-Race Director. A Carroll, Iowa native, Bowman earned her bachelor’s degree from Iowa State University.

13 November

Catalina Carr

Catalina Carris a senior at Clemson University where she is majoring in Parks, Recreation, and Tourism Management with an emphasis in recreational therapy. She is from Suffolk, Virginia. While at Clemson she has volunteered with Clemson Downs in the memory care facility and has completed her preceptorship at Brushy Creek Rehabilitation and Roger C. Peace Rehabilitation Hospital. Currently, she works on campus at the Athlete Tutoring Center and is a member of the first PRTM Departmental Honors Cohort. Catalina has completed her practicums at Virginia Beach Parks and Recreation in the Therapeutic Recreation portion, and at Suffolk Parks and Recreation in the Therapeutic Recreation portion. She just accepted a full time role at St. Mary’s Home for Disabled Children in Norfolk, Virginia. Through her experiences, from being a camp counselor to volunteering at camps for children with disabilities, Catalina has found that she loves working with children and hopes to pursue a career in helping children! During her free time she enjoys playing tennis and spending time with her friends and family

13 November

Dr. Joshua Carroll

Dr. Joshua Carroll is a professor of Recreation, Parks and Tourism at Radford University. His teaching and research focus on sustainable, nature-based tourism and how this can be used as a pathway toward positive community and economic development as well as ecological integrity. He has worked on many projects with agencies and organizations such as the US National Park Service, US Forest Service, State Parks, various beach communities, and river systems. His work has made valuable contributions in several locations such as New England, California, Colorado, Bahamas, Virginia, and Alaska.

13 November

Jana Chanthabane

Jana Chanthabane is currently the Program Manager at Kiawah Island Golf Resort in Kiawah Island, South Carolina. With a background in Athletic Training and Fitness, she came to Recreation in a round-about way. She has been a personal trainer, group fitness instructor ,and athletic trainer for over 20 years. She and her husband were gym owners for several years, where she found her strength for creative programming. She started teaching fitness classes at Kiawah and moved through the ranks to her current position- using creative ideas to transform all aspects of her departments and increase overall revenue.

13 November

Dr. Matthew Chase

Dr. Matthew Chase is a professor of Recreation and Tourism Management at Eastern Washington University. He also serves as co-chair for the Department of Physical Education, Health, and Recreation. Dr. Chase has been working in the field of higher education for close to 30 years. He began his career as a university outdoor programmer. In 2000, he left student affairs and began a second career in academics. Prior to his employment in higher education, Dr. Chase worked for the National Park Service and he also served in the United Sates Air Force.

13 November

14 November

Mandy Davis

Mandy Davis is the author of the book “The Social Sell: Your DIY Guide to Utilizing Social Media for Branding, Marketing and Sales” and a social media native with a passion for helping people take the mystery out of social media marketing. Specializing in digital marketing with an emphasis on social media training and education, Mandy currently serves as the VP of Marketing for Total Property Resources. Her professional experience includes working in B2B & B2C marketing as a start-up founder, brand-marketing executive and public speaker. Mandy’s accomplishments include leading consumer-facing digital marketing and social media programs, which have earned her recognition in top publications, including INC.com.

12 November

Jessie Decker

Jessie Decker is the Corporate Trainer at Chatham Bars Inn on Cape Cod, a Leading Hotel of the World and Forbes 4-Star property in the seaside town of Chatham, MA. She holds a degree in Recreation Management & Policy from the University of New Hampshire and has been a member of RCRA since 2000. Jessie started her career as a recreation intern at Chatham Bars Inn and since then has held the positions of Activities Coordinator, Recreation Manager and Human Resources Manager for the luxury resort. In addition, Jessie is a certified hula hoop fitness instructor and runs her own hoop fitness company, Cape Fit Hoops. She believes that fun fitness is the foundation to creating a healthy mind and staying a kid at heart.

14 November

Sophie Guthrie

Sophie Guthrie grew up in Indiana where she received a B.S. in Recreation at Indiana University in 2014. An internship took her to French Lick Resort, where she also held positions as Meeting and Events Manager, and Activities and Recreation Manager. In February of 2017 (after attending the 2016 RCRA conference!) she found her true fit as Recreation Activities Manager at Omni Amelia Island Plantation. Now enjoying the Floridian life, her work days are filled with youth camps, corporate teambuilding, holiday planning, and poolside fun alongside her seasonal team of 25.

13 November

Arica Haro

Arica Haro is a proud alumni of Appalachian State University. She used her degree to propel her way through the recreation industry while following her recreation dream. She made career stops at Kiawah Island Golf Resort as an intern then a Recreation Manager. Then Innisbrook, a Salamander Golf Resort as a Recreation Director. Her next advancement was as a Recreation Entrepreneur in Asheville, NC. There she has created 5 successful family friendly Haunted Trails, and a team building/events business with her husband Hans, her son Charlie, Sage their lab mutt and Betzy their boxer dog, 12 unnamed chickens, and 6 processed sheep.

13 November

14 November

Hailey Hunter

Hailey Hunter is a senior at Clemson University where she is majoring in Parks, Recreation, and Tourism Management with a concentration in travel and tourism student. She is from Kershaw, South Carolina. During her time at Clemson, Hailey has been actively engaged with the PRTM department. She has been involved with planning the annual PRTM awards banquet for the past three years, assisted in planning the 2017 PRTM career fair, running the department’s social media, and is a member of the first PRTM departmental honors research cohort. She is also the president of the Clemson Event Planners Association which is a student organization focusing on career development for students with an interest in event planning and management. Hailey currently works for Clemson Historic Properties as a docent, Sonoco Products Company as a human resources intern, and the US Play Coalition as an intern. Through her experiences and course work, Hailey has found a passion for event management and sustainable tourism. She hopes to obtain a career in the tourism field upon graduation where she can continue exploring her passions

13 November

Lisa Jennings

Lisa Jennings, Chief Experience Officer for Wildly Different, has been in the event and recreation industry for 29 years. Upon graduating from Florida State University with a degree in Leisure Services & Studies, Lisa gained well-rounded recreation experience by working in resort, community, health club and senior recreation. In the event industry she worked for a team building company and event-marketing agency before opening Wildly Different in 2003.
Her company (WildlyDifferent.com) organizes, implements and consults on team building, charitable and networking events, as well as tradeshow enhancement, and play-based promotional activities.

14 November

14 November

Lisa Linden

Lisa Linden, Creative Entrepreneur at Creative Recommendations, is an innovative leader and enthusiastic trainer. Lisa has a strong background in customer service, planning and directing activities and programs as well as marketing services and supervision.
She has also coordinated and managed special event logistics, transportation and VIP services for grand openings, televised concerts and shows, sporting events and celebrity weddings.
Lisa has extensive experience in the hospitality industry and has worked with several world class companies and properties such as Hard Rock International, Constance Hotels and Resorts in the Indian Ocean, Viceroy Anguilla, Atlantis, Paradise Island Bahamas, Atlantis, The Palm, Dubai and Pop2Life a Condé Nast Agency.
Lisa has a B.S. in Parks and Recreation Administration with emphasis on Commercial Recreation from Illinois State University.

13 November

Jane Lipps

Jane Lipps, Chief Fun Officer of Wildly Different, has been in the hospitality/event planning industry for over 26 years. After graduating from Miami University in Marketing, she interned for Walt Disney World. She then went on to work in all facets of the industry, including catering, hotel sales, corporate meeting planning, team building and recreation.
Her company (WildlyDifferent.com) organizes, implements and consults on team building, charitable and networking events, as well as tradeshow enhancement, and play-based promotional activities.

14 November

Dr. Kevin McAllister

McAllister has taught in the field of sport management for over 15 years including classes in sport governance, budgeting, legal and event planning. He has currently chaired the department while serving on numerous boards in the community, including USA Nordic Sport, a national leadership organization for ski jumping and Nordic combined. He served as president of the board for the past 2 years. Additionally, he has authored a chapter, Strategy and Leadership in the text Sport Leadership in the 21st Century.

13 November

Dave Mitchell

Since founding the Leadership Difference in 1995, over 350,000 people have attended Dave’s “enter-TRAIN-ment” seminars on topics that include leadership, customer service, selling skills, and personal performance enhancement. In 2013, Dave was named Best Speaker of the Year at the Meeting Professionals International World Education Congress in Las Vegas. In 2015, Meetings and Conventions Magazine named Dave one of the Best Speakers of the Year. Dave has served as an adjunct professor at the University of Illinois, is designated as a Certified Advanced Wine Sommelier by the International Wine Guild and is a founding owner of Pambrun Vineyard in Oregon. Dave is the author of two books. Live and Learn or Die Stupid! focuses on personal contentment and performance excellence. His second book, The Power of Understanding People, was released in December 2013 and was immediately named Editor’s Choice Best Business Book of the Month by Amazon.

12 November

12 November

Pam Petcash

Pittsburgh, Pennsylvania native, Pamela Petcash has extensive domestic and international experience in the Entertainment, Hospitality, Recreation and Tourism industries. 14 years of her career were at sea with Norwegian Cruise Line, Royal Viking Line and Princess Cruises, serving in most Cruise Staff positions and ultimately as Cruise Director. Giving up her sea legs, she moved to south Florida and continued her passion working in the industry with the Florida Fun-Train; Atlantis Paradise Island and Atlantis Palm Jumeriah, Dubai; Ta’Facil Corporation; Celebrity Cruises and as a Special Projects Consultant. Currently she is Director, Entertainment Operations with luxury brands, Oceania Cruises and Regent Seven Seas Cruises, overseeing the Entertainment Operations for 10 cruise ships around the world. She has a proven background in creating and delivering a unique experience setting an organization apart from their competitors, exceeding guests’ expectations and having a positive impact on the bottom line.

13 November

Shannon Ryan

Shannon Ryan is the Recreation/Pool Operations Manager at the Omni Interlocken Resort & Spa in Broomfield, CO. She has over 9 years of experience in hotel and timeshare Recreation programming. She has been with Omni Hotels for 2 ½ years, where she has been awarded Manager of the Year. She has worked prior for Wyndham Vacation Club and Bluegreen Vacations. She has over 20 years experience in the dance industry, and is a licensed Zumba® fitness instructor. Shannon was the captain of her college dance team, and competed live on ESPNs UDA National Dance Championship. She was also a member of the Jacksonville Jam semi-pro basketball dance troupe and was a stand-in member for the Jacksonville Jaquars cheerleaders. She is also a choreographer, and has been hired out for weddings, sporting teams, and school plays.

12 November

DS

Dr. Jeremy Schultz

Eastern Washington University

14 November

Paul Shockley

Paul Shockley started his career working at a city Parks and Recreation Department in Leesburg, VA. He spent the next six years at Kiawah Island Golf Resort as an activities coordinator, beach services manager and the recreation program manager. Paul oversaw the resort's holiday and special events, teen and family programs, Kamp Kiawah, beach services, arts and crafts, fitness programs, as well as the Kiawah Island Golf Resort Triathlon and Kiawah Island Golf Resort Marathon. In May 2016 Paul accepted the Director of Recreation position at Keswick Hall and Golf Club. Paul oversees all aspects of the Recreation department including: Camp Keswick, special events, corporate events, bike rentals, archery and paddle boarding.

13 November

Dr. Patrick Tierney

Patrick received a Ph.D. in Recreation Resources Management from Colorado State University. Pat is author of numerous research projects and co-author of the textbook Recreation, Event and Tourism Businesses; Startup and Sustainable Operations. Pat was co-owner/operator for 25 years, of Adrift Adventures, a touring and experiential education company with programs in Colorado, Utah and Alaska. He was manager of operations and finance. The company was nominated for the Conde Nast Traveler Magazine International Ecotourism Award. Pat was recipient of the 1992, 2008 and 2016 Excellence in Research awards at the Resort, Commercial, Recreation Association annual conference.

14 November

Nestor Villalobos

Business leader, speaker, mentor and Ironman, Nestor's boundless energy is contagious. With undergraduate and MBA degrees from Bentley University, Nestor started his career in product management and launched hundreds of consumer products for two publicly traded companies – Dell and Systemax. After leaving the corporate world, Nestor has since mentored, started and even purchased several small businesses. Nestor works with numerous startup organizations including Startup Miami as well as the Founders Institute where he is a resident coach. He also teaches as an adjunct professor at Florida International University in the subjects of Entrepreneurship, Negotiation and Small Business Management. Nestor currently owns and manages Sharp Marketing, a 27 year old promotional branding company based in Fort Lauderdale, FL.

13 November

Dr. Melissa Weddell

Dr. Melissa Weddell is an Associate Professor of Recreation Management at Appalachian State University. During her career, she has developed and administered survey research and assisted with management planning for numerous organizations and agencies. She values working with federal, state, and local organizations to develop management plans to educate the public, to assist with responsible development of recreation and tourism destinations that provide numerous benefits to users as well as boost economic commerce.  Through her research, she understands the unique local concerns in developing protected areas, encouraging recreation, and attracting tourism, while working collaboratively to foster policy change and provide large-scale benefit based recreation to improve the education and health of peoples. 

13 November

Paul Shockley

President
Keswick Hall and Golf Club
Paul Shockley started his career working at a city Parks and Recreation Department in Leesburg, VA after graduating from George Mason University, he spent six years at Kiawah Island Golf Resort as an activities coordinator, beach services manager and the recreation program manager. Paul oversaw the resort's holiday and special events, teen and family programs, Kamp Kiawah, beach services, arts and crafts, fitness programs, as well as the Kiawah Island Golf Resort Triathlon and Kiawah Island Golf Resort Marathon. In May 2016 Paul accepted the Director of Recreation position at Keswick Hall and Golf Club. Paul oversees all aspects of the Recreation department including: the Tennis & Aquatic Centre, Fox Den Art Studio, Camp Keswick, holiday and special events, corporate events, bike rentals, archery and paddleboarding. Paul has been involved with RCRA since 2010 and has served on the board of directors since 2014.

Bruce Boliver

Past President
Slippery Rock University

Bruce Boliver has taught at Slippery Rock University for the past 38 years. He is currently the chair of a new department: Hospitality, Event Management & Tourism. He coordinates the Resort, Recreation & Hospitality Management academic program as well as the department’s internship program. Bruce is also in charge of the Chinese international non-degree certificate program. He has supervised over 1500 intern students during his tenure at SRU.Bruce has served in several other administrative positions at SRU: chairperson of the PREE department for 15 years, associate athletic director for 6 ½ years, intramural director for 9years, and assistant football coach for 14 years.


Bruce retired from college basketball officiating after working NCAA games for 24 years. He still officiates at the high school level. He served on the Grove City YMCA board of directors for 18 years, and has served on the RCRA board of directors for the past 10 years, including 8 years as the meeting/event planner for the association. Bruce has been a member of RCRA since 1984.



Margo Tighe

President-Elect
Marriott Vacation Club
Margo has worked for Marriott Vacation Club for the past 12 years. Her current role is in the corporate office in Orlando as part of the Resort Experience team. She is responsible for the recreation programs at Marriott's 54 resorts worldwide. Prior to this she held positions with MVC in South Lake Tahoe, California at Marriott’s Timber Lodge and Grand Residence Club as Director of Recreation, and in Breckenridge, Colorado at Marriott’s Mountain Valley Lodge as Activities Manager. Her degree is in Recreation and Tourism with an emphasis in Therapeutic Recreation and a minor in Adventure Travel and Tourism Development from Winona State University. Relevant experiences include: recruiting interns, developing recreation programs strategies and ideas, leading teams, planning events and engaging guests.

Garrett Horell

Treasurer
Ocean Reef Club
Garrett Horrell earned his Bachelors of Science degree in Resort, Recreation, & Hospitality Management from Slippery Rock University in 2014. While completing his degree, Garrett completed his practicum and internship at Omni Amelia Island Plantation in the Social & Group Recreation Department. Upon completion, Garrett became the Activities Supervisor at Grande Villas Resort in Orlando, FL, a Diamond Resort. In March 2015, Garrett returned to Omni Amelia Island Plantation as the Assistant Manager of Social & Group Recreation. Recently, Garrett became the Recreation Events Manager at Ocean Reef Club in Key Largo, FL. Garrett lives a healthy and active lifestyle and is currently training for a Triathlon and a few half Marathons this upcoming year. In his spare time, he enjoys being outside with his Golden Retriever & Chocolate Lab, Callaway & Beau.

Marilou Welling

Secretary
Omni Amelia Island Plantation Resort
Marilou Welling has developed her career at the Omni Amelia Island Plantation Resort over the last six years since her graduation from Slippery Rock University where she received her Bachelor of Science degree in Resort Recreation Management & Tourism. She has worn many hats in her time with the company including Segway Tour Guide, Social Recreation Manager, F&B Outlet Supervisor, Banquet Captain, Recreation Coordinator, and her most recent: Group Recreation Sales & Special Events Manager. Marilou enjoys planning, teaching, and producing recreation team building events and specializes in handling anything for resort clients that they might consider "out of the norm." In her free time, Marilou loves the outdoors, going on unique adventures, and continuing to learn new things every day. This is Marilou's first term serving on the RCRA board and she could not be more enthusiastic to grow her membership with the association that inspired her to continue pursuing her recreation profession over the last decade.

Smith Kyle

M.S. Student North Carolina State University
Kyle Smith is a M.S. student in the Parks, Recreation and Tourism Management Department at North Carolina State University. He is a past resort, campground and recreational vehicle industry professional excited about continuing his education in pursuit of teaching recreation at a collegiate level. In conjunction with school, Kyle works with Recreation Resources Service, a technical assistance program for parks and recreation agencies in North Carolina, as their Graduate Extension Assistant. He currently serves RCRA as the Awards Committee and Approved Internship Site Committee Chair, and had been involved with the organization since 2012. He is a proud alumni of Appalachian State University and is excited to be back in North Carolina!

Scott Rood

Director-at-Large
Scott Rood is an Assistant Professor and Assistant Department Chair in Grand Valley State University’s Hospitality & Tourism Management program. He has taught introductory, commercial recreation, hospitality and tourism marketing, food and beverage management, capstone, and applied research courses. He worked as General Manager, Operating Partner and Area Manager in the commercial recreation industry. Scott has owned and managed various café locations. He has experience in the regulatory side of the industry having served on the State of Michigan’s Carnival and Amusement Safety Board; and experience with destination marketing organizations, as former Vice-President of the Grand Haven Visitor’s Bureau. He is a former council member for the City of Norton Shores, MI and former president of RCRA.

Steve Geisz

Director-at-Large
A 1992 graduate of Western Illinois University where he received a Bachelor of Science degree in Recreation,Park and Tourism Administration, along with a minor in Biology/Chemistry. Over 25 years of experience in Resort Management across the United States, from private HOA/POA’s to a Ski Resort in North Carolina, the Doral Golf Resort and Spa in Miami and for the last 10 years as General Manager of the Grand Harbor Resort and Waterpark in Dubuque, IA. In addition to Resort Recreation experience I also spent two years in Major League Baseball working for the Florida Marlins in the In-Game entertainment department as the pyrotechnics engineer (aka the fireworks guy). I had the honor and privilege of serving in the United States Army and a veteran of Dessert Storm. My membership with the Resort and Commercial Recreation Association has reached the 25 year mark this year and throughout that tenure I have served on its Board of Directors for 15 years as President, Treasurer and Board Member.

Matthew Chase

Director-at-Large
Dr. Matthew Chase is a professor of Recreation and Tourism Management at Eastern Washington University. He also serves as co-chair for the Department of Physical Education, Health, and Recreation. Dr. Chase has been working in the field of higher education for over 28 years. He began his career as a university outdoor programmer and was eventually promoted to the position of Dean of Students. In 2000, he left student affairs and began a second career in academics. Prior to his employment in higher education, Dr. Chase worked for the National Park Service as a Mountaineering Ranger. During the winter season he was employed as a professional ski patrolman. Dr. Chase also served in the United Sates Air Force as a Pararescueman. Over the years, Dr. Chase has pursued activities such as high altitude mountaineering, backcountry skiing, and whitewater kayaking. Today, in his late-50s, Dr. Chase is still active in the outdoors and continues to coach and mentor young people who are interested in becoming outdoor leaders. Dr. Chase speaks regularly to audiences around the region and country on topics such as leadership and community development, generational differences, change management, balance in our personal and professional lives, and a whole host of topics related to outdoor leadership, risk management, and safety.

Epic Outdoor Cinema

Platinum

Creative Influence

Platinum

Monster Mural

Gold

Wildly Different

Platinum

Sharp Marketing

Platinum

Greenlayer

Platinum

flaghouse

Gold

Colortime

Gold

Data Imaging

Gold

South Beach Bubbles

Silver

Plaster of Paradise

Platinum

Deshutes Brewery

Silver

Worthy Brewing

Silver

Sunriver Brewing Company

Silver

Precious Byrd

Platinum

Open Recreation

08:00 AM 04:00 PM Sunriver Resort

Welcome to Sunriver! If you arrived early, we invite you to explore the resort and take part in the great recreation programs and facilities. Check out the Sage Springs Club and Spa for fitness classes, work out facility, tennis, indoor pool and many spa options. Visit the Nature Center and Observatory on site. Choose from several tours available through Wanderlust Tours including - snowshoeing, cave tour, eco-hikes and Brew Bus Tour (costs vary).
View info at: https://www.destinationhotels.com/sunriver-resort/activities

Registration

04:00 PM 08:00 PM Abbot II

Pick up your conference brochure and name badge.

Speed Networking

07:00 PM 08:00 PM Abbot I

Students and Professionals from approved internship sites, this is your chance to get a head start on networking! This session is designed to connect students and professionals through fast paced casual conversation.

New Member Welcome

07:00 PM 08:00 PM Twisted River

New RCRA members, the Board of Directors would like to invite you to join us for a casual welcome gathering!

Welcome Social

08:00 PM 10:00 PM Twisted River

Represent your organization by wearing your resort, team or school colors and attire. Meet, greet, mingle and network while playing a fun game of "What if" from Wildly Different!

Registration

08:00 AM 05:30 PM Great Hall Foyer

Pick up your conference brochure and name badge.

Orientation Professionals

08:30 AM 09:00 AM Landmark 1 & 2

“Need to Know” tips, tricks and conference overview for students, professionals and educators. Get useful information that will help guide you through the next three days for a successful conference experience.

Orientation Students

08:30 AM 09:00 AM Heritage 1 & 2

“Need to Know” tips, tricks and conference overview for students, professionals and educators. Get useful information that will help guide you through the next three days for a successful conference experience.

Industry Panel

09:15 AM 10:30 AM Great Hall

Top Recreation Leaders from various aspects of the Resort and Commercial Recreation Industry share their perspectives and insights. The audience will have an opportunity to ask questions related to industry advancements, career advice and related topics during this interactive panel session. To Submit questions visit: www.slido.com (use #rcramore2017)
Industry Panel booklet pgs HQ.pdf Download Link

Keynote: The Power of Understanding People

10:45 AM 12:00 PM Great Hall

One of Dave’s most requested programs; “The Power of Understanding People” provides the tools to understand each participant’s own unique communication style. This info-filled, energizing training event provides an ideal combination of strong content, laugh-out-loud humor and audience interaction. Attendees discover their own interactive style using a validated self-assessment, then are delighted with stories of how they communicate with others. The format allows participants to get to know one another (and themselves) through interactive stories and audience involvement. This program was named the Meeting Madness Winner 2013 for best event of the year by Meeting Professionals International at the World Education Congress in Las Vegas. In December 2013, the book of the same name was released and was immediately named Best Business Book of the Month by Amazon.

Speakers

Dave Mitchell Keynote.pdf Download Link

Vendor Showcase

12:00 PM 05:30 PM Heritage Gallery

Conference attendees are invited to meet one-on-one with RCRA vendors to learn what’s new in the industry and how to enhance programming and the guest experience.

RCRA Membership Lunch

12:15 PM 01:45 PM Abbot

In addition to our Annual Business Meeting, we will be recognizing members for their contributions to the Recreation Industry and RCRA by awarding the following: Outstanding Professor Award, Premier Recreation Operation Awards, Outstanding Student Award and Student Scholarships.

RCRA Presdents - Where Are They Now?

02:00 PM 03:15 PM Great Hall

Learn how successful Recreation Professionals have paved their way and navigated the Recreation Industry as you hear from a few of RCRA’s past presidents and learn about their professional journey.

Taking the Mystery Out of Connecting Professional on LinkedIn

02:00 PM 03:15 PM Heritage 1 & 2

Whether you are a recruiter seeking top talent, or you’re building your career and want to showcase your skills, LinkedIn can work for you! Learn how to use LinkedIn effectively and responsibly with tangible steps you can put into action to utilize LinkedIn to connect with other professionals, build your network and stand out in your industry.

Speakers

takingthemysteryoutofconnectingprofessionallyonlinkedin-171109031936.pdf Download Link

Keynote Part 2: Breakout Session

03:30 PM 04:45 PM Great Hall

The laughter and learning continues with a deeper dive into the 12 Hollywood movie characters that represent our unique interactive style. Participants will learn tips for better understanding their own communication preferences and how to build better relationships with others. This is part two of the keynote, The Power of Understanding People.

Speakers

Everybody Dance Now!

03:30 PM 04:45 PM Heritage 1 & 2

What does every great party have?! MUSIC! Come learn how to take your events to the next level with this interactive workshop! Learn the music do’s & don’ts, guest interaction, “hype” techniques, program enhancements (games & dance parties), and teach fun new dances to bring back to your property or facility! See YOU on the Dance Floor!

Speakers

Dinner on Own

05:00 PM 07:30 PM

Job Fair Set Up (Professionals Only)

05:00 PM 07:30 PM Homestead

Rolling Transportation to the SHARC

07:30 PM 08:00 PM Meet at Sunriver Lobby

Tonight's president's social will take place at the SHARC which is located about a mile away from Sunriver resort. Transportation will be provided to and from the social destination at the times listed.

President's Social

08:00 PM 10:00 PM

Enjoy an evening of entertainment at the SHARC! The Sunriver Homeowners Aquatic and Recreation Center is the perfect host for an evening of fun and entertainment. The Tubing Hill will be open for all to enjoy as well as some entertaining audience participation games using the Jackbox Party Pack Video Games on an inflatable 16 foot Epic Outdoor Cinema Screen. Enjoy tons of glow games including: golf, cornhole, kan jam, bocce ball, and ladder golf. Transportation from the lodge to the SHARC will be available from 7:30-8 p.m. & 9:15-10:15 p.m.

Rolling Transportation from SHARC to Sunriver

09:15 PM 10:15 PM

Registration

07:45 AM 05:00 PM Great Hall Foyer

All agencies donating vacation getaways for the auction, please drop off certificates at the Registration Desk by noon!

Vendor Showcase

07:45 AM 05:00 PM Heritage Gallery

Job Fair Introductions

08:00 AM 08:45 AM Heritage 1 & 2

Job Fair Professionals will present a brief overview of what their property or company has to offer and what they’re looking for in a future member of their team.

Job Fair

09:00 AM 10:30 AM Homestead

Students bring your resumes and meet with professional agencies to discover perspective internship and employment opportunities.

SHARC Tour

09:00 AM 10:30 AM

Sign up at the Registration Desk.

Join the Sunriver Homeowners Aquatic and Recreation Center (SHARC) staff for a tour of their $18 million, year-round, facility that opened May 2012. The facility includes an indoor recreation pool with deep water lap pool, summer seasonal outdoor aquatics, conference hall and MORE!

Sunriver Resort Tour

09:00 AM 10:30 AM

Sign up at the Registration Desk

Mastering the Microphone: Your Onstage Presence

10:45 AM 12:00 PM Heritage 1 & 2

Public speaking is daunting for many people. This interactive session will provide you with techniques, tips and tools on how to read, connect and engage your audiences. Discover how to develop your own style and let your personality shine while hosting activities and events. Professionally speaking, it’s time to step up to the mic!

Speakers

Personal & Corporate Branding Workshop

10:45 AM 12:00 PM Landmark 2

In this session, entrepreneur and university professor Nestor Villalobos will explore various aspects of branding. In the first half, Nestor will focus on how individuals can build a compelling personal brand that will get companies interested in hiring and promoting them within their organizations. The second half will cover actionable strategies that companies can employ to differentiate themselves via crafting unique messages that emotionally connect with target audiences, build loyalty, and motivate them to become lifelong customers.

Speakers

Interview Draft Preparation

10:45 AM 12:00 PM Homestead

Professionals take this time as needed to prepare for the Interview Draft which will take place at 12pm.

Lunch on your Own

12:00 PM 01:15 PM

Interview Draft (Professionals only)

12:00 PM 01:15 PM Heritage

Professionals, if you would like to interview students during the Tuesday interview sessions you must attend this draft to obtain your schedule. Pizza and refreshments will be provided for professionals scheduling interviews.

How to Become a Better Leader Through Strategic Thinking

01:30 PM 02:45 PM Landmark 1

This interactive educational session will allow participants to explore individual leadership styles or principles. Through interactive case studies and group discussions, the session is intended to explore the differences between being a manager and being a leader and explore how leaders can improve long-term strategic planning through a better understanding of leadership principles.

Speakers

MORE Ideas! Using Trends to Create Amazing Programs

01:30 PM 02:45 PM Landmark 2

Explore how to increase revenue and program participation by capitalizing on popular trends. Identify target audiences and explore trends, creating building blocks that will help create amazing programs, attract more guests AND keep your programs current. We will cover everything from creative marketing, budgeting, presentation and post-program social interaction. Leave with lots of suggestions that you can use to make your programs MORE successful!

Speakers

Taking the Recreation Lead

01:30 PM 02:45 PM Heritage 1 & 2

Being a recreation leader can be both challenging and rewarding at the same time. There are factors one must consider in order to create a successful experience. So get ready to take the lead when it comes to your programs… from introductions to setting the tone and knowing how to be better prepared and safe for a fantastic day ahead. This session will offer more leadership skills and at the same time be interactive, fun and motivational. *Great for emerging and young professionals getting ready for their internships or first full time job.

Speakers

Developing Personal Leadership: Principles and Practices

03:00 PM 04:14 PM Landmark 1

The intent of this session is to review and actively discuss the implications of PL, both on a personal and professional level. Personal leadership explores aspects of values identification, motivation, and life purpose in relation to the constructs of self-awareness, emotional intelligence, cultural competence, and the effective leadership of others. The better we understand ourselves and how we impact others, the better we can focus and deliver results at work and at home. Unchecked, our behaviors can often be in conflict with what is best for the organization, our employees, and perhaps even our families.

Speakers

Recreation - The Five Star Way

03:00 PM 04:15 PM Landmark 2

Resort Recreation Directors Paul Shockley and Kari Bowman will share their customer service experience in a luxury resort setting. They will discuss how to bring Forbes Five Star standards into your Recreation Department & Operations. They will elaborate on their training methods, including training manuals. They will also share some easy to implement “Wow-Factor" tips that can help elevate your day to day programs.

Speakers

Becoming More

03:00 PM 04:15 PM Heritage 1 & 2

In this session, you will discover helpful tips related to entering the field of Recreation Management as I tell the story of how my experiences have brought me to my position today. Join me as we explore the differences between great leadership and horrible management, learn how to engage your team or co-workers when they need it most and discover the importance of embracing change through the 7 key pieces of advice I wish I had been told before becoming a manager for the first time.

Speakers

Program Excellence - Shark Tank Style!

04:30 PM 05:45 PM Heritage 1 & 2

Want to know what programs are successful at other professional agencies?! This year we will transform our Program Excellence Award nominations into an interactive session everyone can get ideas from! Applicants for RCRA’s Excellence in Programming Award will make the case for why their program is most deserving of the award through Shark Tank Style “pitches”. A live audience of the session attendees will be able to ask the contestants questions and have the opportunity to vote on their favorite program at the conclusion of the session.
*Presenters please come set up at 4:15 p.m.

Research Symposium #1: Tourism Impacts in Abaco, Bahamas / Nomadtopia: Emerging Tourism Markets / Fueling the Tourism Engine

04:30 PM 05:45 PM Landmark 2

Tourism Impacts in Abaco, Bahamas
Dr. Joshua Carroll, Lindsey Faulkner and Brittany Ritter
Research in Abaco, Bahamas last year investigated issues around sustainable tourism and found that there were significant impacts to the natural environment, while social and economic issues remained in good standing. This research takes the next step and investigates both positive and negative tourism impacts in Abaco and identifies the nature of these impacts. Surveys were conducted with local residents and tourism operators or professionals. A Likert scale series of questions identified the frequency of both positive and negative impacts, followed by open-ended questions to identify the nature of these impacts.

Nomadtopia: Emerging Tourism Markets
Dr. Melissa Weddell
Understanding emerging tourism markets is essential in creating unique guest experiences. This study explores a new trend in tourism called the location independent family or nomadtopia. The presentation will present results from ethnographic interviews from families who live full time in an RV, travel across the United States, and shape a life of freedom away from the traditional confines of suburban living.

Fueling the Tourism Engine: An Examination of Residents and Visitors’ Attitudes towards a Hospitality Tax in the Upstate of South Carolina
Hailey Hunter & Catalina Carr - Clemson University Students
Compared to other regions in the U.S., taxes are considered contentious across the South. A hospitality tax is loosely defined with no clear rules of how it is supposed to be used to support tourism development; the accommodations tax, however, is more often found to be informed by policy with regard to collection and dispersion of funds. As such, there is confusion related to how to use and implement the hospitality tax, especially within rural communities that are unable to collect the accommodations tax due to lack of lodging options. For example, the City of Anderson, South Carolina, currently implements a hospitality tax, but there is not a county-wide tax that supports smaller communities in the area. In addition to needing to understand the utility and function of the hospitality tax, there is little research related to visitor and resident perceptions of such a tax. Thus, the purpose of this study was to gather data from residents and visitors in three counties in Upstate South Carolinato determine their attitudes towards a hospitality tax to inform how it is used to develop tourism in the region.

A total of 354 resident and 193 tourist structured surveys were collected in the fall of 2016 through intercepts at five local festivals and events. Quantitative data were analyzed descriptively using Excel, and open-ended responses were coded thematically.

Results indicated people who broadly support taxation are also willing to support implementation of a hospitality tax. Education also showed to slightly improve their support.


Speakers

Students Pick-Up Interview Schedules

05:45 PM 06:15 PM Registration Desk

Pre-Gala Social

07:00 PM 07:30 PM Great Hall Foyer

Awards Gala

07:30 PM 10:00 PM Great Hall

Experience the National Conference in RCRA style at this semi-formal event. Enjoy a wonderful dinner, Induction of Officers, Live Auction for multiple exciting vacation getaways, 2017 National Conference Showcase and Awards Presentations to include: Debbie Regnone Service Award, Howard Uibel Award, President’s Award, Property Host Award, Excellence in Research Award, Excellence in Programming Award, Dedication to Success Award, and Exiting Board Member Awards.
Live Auction: This is the last chance to buy your next vacation, spring break or family get away. Our Silent Auction will go live after dinner. Resort Packages starting at $250. You do not have to be present to win. Contact a member of the Ways and Means Committee if you would like the option to bid via phone.

Professional Headshots

08:30 AM 12:00 PM Heritage 2

Don't miss this opportunity to get your professional headshot taken - sign up for a timeslot at the registration table

Registration

08:30 AM 05:30 PM Great Hall Foyer

All members donating baskets for the raffle, please drop off items at the Registration Desk by noon today!

Interview Block #1

09:15 AM 11:00 AM Homestead

Students and professionals please refer to your interview schedule for time allotments.

Craft Workshop

09:15 AM 11:00 AM Heritage 1

This is an open session that allows members to come in at any time during the timeframe to take part in a choice of craft activities. Crafts will include Monster Mural, Colortime and other fun ways to unleash your creative side sponsored by Kiawah Island Golf Resort.

SHARC / Sunriver Tours

09:15 AM 10:15 AM Sign up at the Registration Desk

*See descriptions from Monday's schedule

Lunch on your Own

11:00 AM 12:15 PM

Recreation Professional Program Swap

12:30 PM 01:45 PM Heritage 2

Professionals this is your chance to swap program ideas with one another! Bring your resort's recreation program/activity guide and swap with other agencies to grow your idea library and collaborate on new ideas.

The Power of Positive Communication

12:30 PM 01:45 PM Landmark 2

We communicate with others in many ways, both verbal and nonverbal. Our word choice and body language is important when dealing with coworkers, students, employees and of course our guests and customers. How we address others and speak impacts all of us where each interaction is interpreted as positive, negative or neutral. In this session, we will look at ways to incorporate positivity into our communication every day. A positive mindset helps us to better connect and to leave a lasting impression, encouraging customers to return. As Ernest Holmes said, “Where the mind goes, energy flows.” Let’s create a positive flow!

Speakers

Research Symposium #2: Changes in Green and Sustainable Practices at Resorts Between 2008 and Future Plans // SCORP in Washington State: Results of the 2018 Resident Survey

12:30 PM 01:45 PM Landmark 1

Changes in Green and Sustainable Practices at Resorts Between 2008 and 2017 and Future Plans
Dr. Patrick Tierney
Resort, Commercial, Recreation Association (RCRA) professional members were surveyed in 2008 about their green and sustainability practices (GSP). A similar survey was sent to RCRA professionals in 2017. Findings showed changes in resort manager attitudes and justifications for undertaking GSPs. There was a reduction in perceived barriers to implementing GSPs. But a lower percentage of 2017 respondents could name at least one GSP project planned in next two years. Findings indicate an evolution in resort manager’s attitudes towards and motivations for instituting GSPs. Results suggest GSPs have become more mainstream and integrated into resort operations.

SCORP in Washington State: Results of the 2018 Resident Survey
Dr. Matthew Chase and Jeremy Jostad
This session will review the purpose of SCORP (State Comprehensive Outdoor Recreation Plan), as well as the methods and results of the 2018 Washington Resident Survey. The presenters conducted this research for the Washington State Recreation and Conservation Office. The research team utilized an on-line survey method, which was a change in methodology from a telephone survey approach, used by the RCO for many years. The new method was more efficient, less expensive, and doubled the number of survey respondents from 3,000 in 2013 to 6,000 in 2018. Results of the survey will highlight the most popular outdoor activities, according to Washington residents, by overall participation rates, gender, race, age, education, and income.

Speakers

University Faculty Forum

02:00 PM 03:00 PM Landmark 1

Educators are encouraged to come to this open forum discussion to de-brief the conference, discuss ideas and learn about the developments of the "Journal of Tourism Insights" (the official referred journal of RCRA).

Recreation Professional Round Table Discussion

02:00 PM 03:15 PM Heritage 2

What is the biggest challenge you face today in your business? Wonder what programs are successful for your colleagues? In this session you will have the opportunity to ask questions, share ideas and listen to the experiences of your fellow colleagues.

Escape the Ordinary

02:00 PM 03:15 PM Landmark 2

Escape experiences are a gaming trend sweeping the nation. Escape rooms and live puzzles have many components that can be included in your team building, teen, and family programs at various levels. Low staffing requirements and high entertainment value, along with their current popularity makes escape rooms and similar experiences an ideal programing choice. This session will discuss the trend of escape rooms, the do’s and don’ts of creating escape experiences, and how to program escape experiences. It will also discuss ways to gauge the experience per age group. We will give examples of how Asheville Plays! included a mobile escape room into our team building offerings and family programming, and look forward to hearing how they are incorporated into your programing.

Speakers

Teambuilding - Ask the Expert

02:00 PM 03:00 PM Heritage 1

Have questions about corporate teambuilding? This is the perfect opportunity to stop by and get advice from Lisa Jennings, CEO of Wildly Different. Tap into her 29 years of experience to ask questions on anything, whether it’s types of offerings, how to get your sales team on your side, pricing and more!

Speakers

Interview Block #2

03:30 PM 05:25 PM Homestead

Students and professionals please refer to your interview schedule for time allotments.

Craft Workshop

03:30 PM 04:45 PM Heritage 1

This is an open session that allows members to come in at any time during the scheduled time block and take part in a choice of craft activities. Crafts will include Monster Mural, Colortime and other fun ways to unleash your creative side sponsored by Kiawah Island Golf Resort.

Dinner on your Own

05:30 PM 07:30 PM

Unlock the Mystery

07:30 PM 08:30 PM Landmark 1 & 2

In this hands-on activity, you’ll experience how an Escape Room-style program can be led for literally hundreds of people at once without the need for a dedicated space and expensive props. Instead of breaking out of a room, you’ll be challenged with breaking into a locked chest. Be prepared to kick your brains into high gear! You’ll be placed on a team and challenged to put the solutions into place before time runs out…

Speakers

Theme Night Social

08:30 PM 11:00 PM Great Hall

It's time to dress up and party down with our annual theme night farewell party! Come dressed in your favorite Recreation Throwback attire and prepare for a night of fun and music provided by Precious Byrd - one of the most sought after bands in the Pacific Northwest! Their live show is the epitome of high energy, a raucous dance party where hits from every era are mashed up, modernized and served fresh!
As part of your last chance to dance the night away, our Basket Raffle will provide great prizes to walk away with; $5-20 ticket options available!
pbyrd_digitalpack.pdf Download Link